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Technical Reference: Cisco Contact Center Product Port Utilization Guide
HTTP TCP 6293 Phone Agent, User Web
Browser
The Cisco Agent
Desktop agent login
through the phone
display is an IP
phone service linked
to an HTTP trigger on
IPCC Express.
RTP UDP
16384
–32767
UDP 16384–32767 Voice Media
IPCC Express CTI
(subset of CTI
Server message
interface)
TCP 42027 Cisco Agent Desktop
(CAD)
Port number is
configurable.
SCCP TCP 2000 CallManager Used by the phones
(media termination
and hard phones) to
communicate with
the CallManager.
Cisco Agent Desktop
Chat TCP 59020 Cisco Desktop Chat
Service
Cisco Supervisor Desktop
Chat TCP 59021 Cisco Desktop Chat
Service
RTP Streams UDP 59010–59012 Cisco Desktop VoIP
Monitor Service
Cisco Desktop VoIP Monitor Service
Primary server
port
TCP 59002 Cisco Desktop RASCAL
Service, Cisco
Supervisor Desktop
IP discovery port TCP 37606 Cisco Desktop RASCAL
Service, Cisco
Supervisor Desktop
Cisco Desktop Chat Service
Primary server
port
TCP 59000 Cisco Desktop RASCAL
Service, Cisco
Supervisor Desktop,
Cisco Desktop TAI
Service
Table 10 Cisco IPCC Express Port Utilization (Continued)
Protocol
Remote
Source
Port
Destination Port
Source
Port
Remote Device
Destination
Port
Remote Device Notes