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Technical Reference: Cisco Contact Center Product Port Utilization Guide
LRM TCP 65432 Cisco Desktop VoIP
Monitor Server
Cisco Desktop Recroding
Server
Directory TCP 38983
LRM TCP 65432 Cisco Desktop
Administrator
Enterprise TCP 59004
Directory TCP 38983
TAI TCP 59010
Sync TCP 59011
TrueUpdate TCP 8088
GED-188 Side A: TCP 42027
Side B: TCP 43027
CTI Server Call Events
MSSQL TCP 1433 Cisco ICM Logger Agent, Team, and
Skill Lookup
Cisco Desktop VoIP Monitor Server
Primary Server TCP 59002 Cisco Agent Desktop
Cisco Supervisor
Desktop
IP Discovery TCP 37606
MSSQL TCP 1433 Cisco CallManager Phone MAC Address
Lookup
Cisco Desktop Recording Server
Primary Server TCP 59005 Cisco Agent Desktop
Cisco Supervisor
Desktop
IP Discovery TCP 59027
RTP UDP 59500 - 59700 Cisco Desktop VoIP
Monitor Server
CAD Media Termination (Softphone)
SCCP (Skinny) TCP 2000 Cisco CallManager Call Control
RTP UDP 16384-32767 IP Phones, VoIP
Gateways, etc.
Media
Table 2 Cisco Agent Desktop (CAD) Port Utilization
Protocol
Remote
Source
Port
Destination Port
Source
Port
Remote Device
Destination
Port
Remote Device Notes