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Technical Reference: Cisco Contact Center Product Port Utilization Guide
Cisco Agent Desktop (CAD) Port Utilization
For Product Revisions: CAD 6.0(1)
Table 2 Cisco Agent Desktop (CAD) Port Utilization
Protocol
Remote
Source
Port
Destination Port
Source
Port
Remote Device
Destination
Port
Remote Device Notes
Cisco Agent Desktop
Desktop Monitor TCP 59028 Cisco Supervisor
Desktop
Chat TCP 59020 Cisco Desktop Base
Servers
CTI OS TCP 42028 CTI OS Server
Cisco Supervisor Desktop
Chat TCP 59021 Cisco Desktop Base
Servers
RTP UDP 59010
UDP 59012
Cisco Desktop VoIP
Monitor Service
UDP 59014
UDP 59016
Cisco Desktop Recording
Server
Cisco Desktop Base Servers
LRM TCP 65432 Cisco Agent Desktop
Cisco Supervisor
Desktop
Chat TCP 59000
TCP 37350
Enterprise TCP 59004
Rascal TCP 59003
Directory TCP 38983
TrueUpdate TCP 8088
LRM TCP 65432
UDP 27871
Cisco Desktop Base
Servers
Chat TCP 59000
TCP 37350
Enterprise TCP 59004
Directory TCP 38983
TAI TCP 59010