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Technical Reference

Cisco Contact Center Product Port Utilization Guide

For Cisco ICM/IP Contact Center Enterprise 6.0(0), CTI OS 6.0(0), Support Tools 1.0(1), Cisco Agent Desktop 6.0(1),

Remote Monitoring Suite 2.0(0), E-Mail Manager 4.0.x, 5.0(0), Collaboration Server CCS 4.0, 5.0(0, Media Blender 4.x, 5.0(0),

Dynamic Content Adapter 2.x, Internet Service Node 2.x, IP IVR 3.x, IPCC Express 3.x

Last Updated: June 21, 2007

Introduction

This document provides a list of the TCP and UDP ports used by Cisco Contact Center products. It provides extremely important information

for configuring both Quality of Service (QoS) and Firewall/VPN solutions on a network when there is an Architecture for Voice, Video and

Integrated Data (AVVID) solution implemented.

Caution The information this document provides is based on default configuration settings. If you are working in a live network,

ensure that you understand the components installed and the associated ports in use.

Guide Contents

This document contains the following sections:

• “Port Utilization Table Column Definitions” on page 2

• “Cisco ICM/IP Contact Center Enterprise Edition Port Utilization” on page 3

• “Cisco Agent Desktop (CAD) Port Utilization” on page 10

• “Cisco Remote Monitoring Suite (RMS) Port Utilization” on page 12

• “Cisco Collaboration Server Port Utilization” on page 15

• “Cisco Media Blender Port Utilization” on page 16

• “Dynamic Content Adapter Port Utilization” on page 17

• “Cisco Internet Service Node Port Utilization” on page 18

• “Cisco IP IVR Port Utilization” on page 20

• “Cisco IPCC Express Port Utilization” on page 23

• “Appendix: Ports Utilization Diagrams and Instance Breakdown by Protocol” on page 27

Summary of content (31 pages)

PAGE 1
Technical Reference Cisco Contact Center Product Port Utilization Guide For Cisco ICM/IP Contact Center Enterprise 6.0(0), CTI OS 6.0(0), Support Tools 1.0(1), Cisco Agent Desktop 6.0(1), Remote Monitoring Suite 2.0(0), E-Mail Manager 4.0.x, 5.0(0), Collaboration Server CCS 4.0, 5.0(0, Media Blender 4.x, 5.0(0), Dynamic Content Adapter 2.x, Internet Service Node 2.x, IP IVR 3.x, IPCC Express 3.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Port Utilization Table Column Definitions The columns in the Port Utilization tables in this document describe the following: • Protocol. A value representing a formal description of rules to follow and messages to be used by two or more systems to exchanging information. The protocol is also used to communicate with an application or service listening to or connecting to a remote device. • Port.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco ICM/IP Contact Center Enterprise Edition Port Utilization For Product Revisions: ICM 6.0(0), CTI OS 6.0(0), Support Tools 1.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued) Protocol ICM PG2 (Side B) MDS Remote Source Port Destination Port • Private Low: TCP 45004 + (InstanceNumber * 40) Source Port Remote Device Destination Port Remote Device ICM PG2 (Side A) Notes Private Network Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued) Protocol ICM Logger (Side B) Remote Source Port Destination Port Source Port Remote Device Destination Port TCP 41026 + (InstanceNumber * 40) Remote Device Notes AW Historical DataServer (HDS) Replication TCP 41028 + (InstanceNumber * 40) Primary AW Distributor (rtfeed) TCP 48008 + (InstanceNumber * 40) Client AW Real Time feed Secondary
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued) Protocol Remote Source Port Destination Port TFTP File Transfer Source Port Remote Device Destination Port Remote Device Notes Ephemeral CTI and CTI Object server CTI Server Side A: TCP 42027 Side B: TCP 43027 CTI OS Toolkit Clients ARM Interface CTI OS Server CAD Server Additional instances will cause this port number to change (configur
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued) Remote Source Port Protocol Destination Port Source Port Remote Device Destination Port Remote Device Notes TDM/IP Process Communications Note: For more information on ICM/IPCC peripheral communication, see the “ACD Supplement” user documentation for the specifc switch you are using.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued) Protocol Remote Source Port Destination Port Source Port Remote Device Destination Port Remote Device Notes NICs Note: Refer to the TCP/IP-based NIC System Management Guide Supplements and setup parameters of the NIC, SS7 Gateway, or SCP connections for more details.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 1 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization (Continued) Protocol SQL Server Remote Source Port Destination Port TCP 1433 UDP 1434 Source Port Remote Device Destination Port Remote Device Loggers Primary and Secondary Distributors Network Management and Remote Administration SNMP UDP 161 SNMP–Trap UDP 162 Syslog UDP 514 Telnet TCP 23 RDP (Terminal Services) TCP 3389 pcAnywhere TCP 5631 UDP
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco Agent Desktop (CAD) Port Utilization For Product Revisions: CAD 6.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 2 Cisco Agent Desktop (CAD) Port Utilization Protocol Remote Source Port Destination Port LRM TCP 65432 Directory TCP 38983 LRM TCP 65432 Enterprise TCP 59004 Directory TCP 38983 TAI TCP 59010 Sync TCP 59011 TrueUpdate TCP 8088 Source Port Remote Device Destination Port Remote Device Notes Cisco Desktop VoIP Monitor Server Cisco Desktop Recroding Server Cisco Desktop Administrator GED-188 Side A: TCP 42
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco Remote Monitoring Suite (RMS) Port Utilization For Product Revisions: RMS 2.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco E-Mail Manager Port Utilization For Product Revisions: CEM 4.0.x, 5.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 4 Cisco E-Mail Manager Port Utilization (Continued) Remote Device Destination Port Remote Device Lambda TCP 1433 Sql server Lambda TCP 1521 Oracle CIR TCP 1433 Sql server CIR TCP 1521 Oracle Protocol Remote Source Port Destination Port Spell Engine TCP 8600 Report Engine TCP 2021 Source Port Notes Browser ARM TCP 42027 CTI server MR TCP 2000 ICM Cisco Systems, Inc.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco Collaboration Server Port Utilization For Product Revisions: CCS 4.0, 5.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco Media Blender Port Utilization For Product Revisions: CMB 4.x, 5.0(0) Table 6 Cisco Media Blender Port Utilization Protocol Remote Source Port Destination Port HTTP TCP 80 HTTPS TCP 443 RMI Registry TCP 1099 Source Port Remote Device Destination Port RMI Communication Remote Device Notes CCS Not configurable (also used for internal communication between Webapps UI server and DCA.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Dynamic Content Adapter Port Utilization For Product Revisions: DCA 2.x Table 7 Dynamic Content Adapter Port Utilization Protocol Remote Source Port Destination Port Source Port Remote Device Destination Port Remote Device Notes HTTP TCP 80 Client PC HTTPS TCP 443 Client PC RMI Registry TCP 1099 CCS Not configurable (also used for internal communication between Webapps UI server and DCA).
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco Internet Service Node Port Utilization For Product Revisions: ISN 2.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 8 Cisco Internet Service Node Port Utilization (Continued) Protocol Remote Source Port LDAP RTP Destination Port Source Port Remote Device Destination Port Remote Device Notes TCP 8404 UDP 16384– 32767 UDP 16384– 32767 Voice Media IPCC Enterprise VRU CTI (ICM/IVR message interface) TCP 5000 Between ISN Application Sever and IPCC Enterprise/ICM VRU PG Port number is configurable ISN Alarm Forwarder TCP 8163 Betw
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco IP IVR Port Utilization For Product Revisions: IP IVR 3.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 9 Cisco IP IVR Port Utilization (Continued) Protocol RTP IPCC Enterprise VRU CTI (ICM/IVR message interface) Remote Source Port Destination Port Source Port Remote Device Destination Port UDP 16384 32767 UDP 16384 32767 TCP 5000 Remote Device Notes Voice Media IPCC Enterprise VRU PG Port number is configurable. Nuance Nuance Proprietary TCP/UDP TCP/UDP Nuance Rec Client No fixed port numbers are assigned.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 9 Cisco IP IVR Port Utilization (Continued) Protocol Nuance Proprietary Remote Source Port Destination Port TCP 32323+ Source Port Remote Device Destination Port TCP 32323+ Remote Device Nuance Vocalizer 1.0/3.0 server Notes Configure to increment by one for each additional TTS server configured. Cisco Systems, Inc. All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Cisco IPCC Express Port Utilization For Product Revisions: IPCC Express 3.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 10 Cisco IPCC Express Port Utilization (Continued) Protocol Remote Source Port HTTP RTP Destination Port Source Port Remote Device Destination Port TCP 6293 Phone Agent, User Web Browser UDP 16384–32767 UDP 16384 –32767 TCP 42027 IPCC Express CTI (subset of CTI Server message interface) SCCP Remote Device TCP 2000 Notes The Cisco Agent Desktop agent login through the phone display is an IP phone service linked to
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 10 Cisco IPCC Express Port Utilization (Continued) Protocol Remote Source Port IP discovery port Destination Port Source Port Remote Device Destination Port Remote Device TCP 37350 Cisco Desktop RASCAL Service, Cisco Supervisor Desktop, Cisco Desktop TAI Service TCP 59003 Cisco Agent Desktop, Cisco Supervisor Desktop Notes Cisco Desktop Rascal Service Primary server port RTP streams UDP 59100–59169 Cisco Desktop
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Table 10 Cisco IPCC Express Port Utilization (Continued) Protocol Remote Source Port Destination Port Source Port Remote Device Destination Port Remote Device Notes HTTP TCP 7080 UDP 7080 TCP 7080 UDP 7080 Nuance Watcher Daemon This port is only used if someone wishes to explicitly monitor the Watcher Daemon from a Web browser. SNMP TCP 7161 UDP 7161 TCP 7161 UDP 7161 Nuance Watcher Daemon Not currently used.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Appendix: Ports Utilization Diagrams and Instance Breakdown by Protocol This appendix contains detailed information about port allocation by instance number for product versions: • ICM/IPCC 6.0(0) • CTI OS 6.0(0) Figure 1: Port Allocation Figure Legend Cisco Systems, Inc. All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Figure 2: DMP Port Allocation by Instance Number Cisco Systems, Inc. All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.
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Technical Reference: Cisco Contact Center Product Port Utilization Guide Figure 3: CTI and Client AW Communication—Port Allocation by Instance Number Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.
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Figure 4: Distributor to Logger and Router Communication—Port Allocation by Instance Number Cisco Systems, Inc. All contents are Copyright © 1992–2003 Cisco Systems, Inc. All rights reserved. Important Notices and Privacy Statement.