Installation Guide

Cisco Agent Desktop (CAD), Release 7.2(1)
The installation and uninstallation of Cisco CAD, Release 7.2(1) is not covered in this guide.
See the Cisco CAD Installation Guide, IP Contact Center Enterprise and Hosted Edition
Release 7.2(1) (http://www.cisco.com/en/US/products/sw/custcosw/ps427/
tsd_products_support_series_home.html) for instructions on installing and uninstalling CAD
7.2(1).
For additional information concerning CAD 7.2(1) see the Release Notes (http://www.cisco.com/
en/US/products/sw/custcosw/ps427/prod_release_notes_list.html)for this CAD release.
Cisco Unified Contact Center Management Portal (CCMP), Release 7.2(1)
The installation and uninstallation of Cisco Unified Contact Center Management Portal, Release
7.2(1) is not covered in this guide. See the Installation Guide for Cisco Unified Contact
Center Management Portal Release 7.2(1) (http://www.cisco.com/en/US/products/sw/
custcosw/ps5053/prod_installation_guides_list.html) for instructions on installing and uninstalling
CCMP 7.2(1).
For additional information concerning CCMP 7.2(1), see the Release Notes (http://
www.cisco.com/en/US/products/sw/custcosw/ps427/prod_release_notes_list.html)for this CCMP
release.
Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
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Chapter 5: - Installing 7.2(1) Additional Software
Cisco Agent Desktop (CAD), Release 7.2(1)