Installation Guide

Installing 7.2(1) Additional Software
This chapter discusses installing and uninstalling:
•
Cisco Computer Telephony Integration Object Server (CTI OS), Release 7.2(1)
•
Cisco Agent Desktop (CAD), Release 7.2(1)
•
Cisco Unified Contact Center Management Portal, Release 7.2(1)
This section contains the following topics:
•
Cisco Computer Telephony Integration Object Server (CTI OS), Release 7.2(1), page 49
•
Cisco Agent Desktop (CAD), Release 7.2(1), page 50
•
Cisco Unified Contact Center Management Portal (CCMP), Release 7.2(1), page 50
Cisco Computer Telephony Integration Object Server (CTI OS), Release 7.2(1)
The installation and uninstallation of Cisco CTI OS, Release 7.2(1) is not covered in this guide.
See the Cisco CTI OS System Manager’s Guide for ICM/IPCC Enterprise and Hosted
Edition, Release 7.2(1) (http://www.cisco.com/en/US/products/sw/custcosw/ps14/
tsd_products_support_series_home.html) for instructions on installing and uninstalling CTI OS
7.2(1).
For additional information concerning CTI OS 7.2(1) see the Release Notes (http://
www.cisco.com/en/US/products/sw/custcosw/ps14/prod_release_notes_list.html)for this CTI
OS release.
Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
49
Chapter 5