Installation Guide

If you perform a permanent uninstallation of Release 7.2(1) and you want all references to the

components cleaned from the system, the proper approach is to delete the component for that

instance. To delete a component, select it from the Instance Components list, and click Delete.

Retasking a Machine

While any machine can be retasked, normally you retask an AW Distributor as a WebView

server. This can only be accomplished by running Setup from the latest available media.

After Release 7.2(1) is applied, the only way a WebView server can be added to the Distributor

system as a new component is by uninstalling Release 7.2(1) and all the Release 7.0 service

releases to the Release 7.0 base. You can then add the WebView server using the Release 7.0

Media Setup. When the WebView server has been added, reapply Release 7.2(1).

In general, after Release 7.2(1) has been applied, the only way a new component (Logger,

CallRouter, AW, or WebView) can be added to any ICM/IPCC system as a new component is

by uninstalling Release 7.2(1), Release 7.1(1), and Release 7.0 service and maintenance releases

to the Release 7.0 base. You can then add the new component using the Release 7.0 Media

Setup. When the new component has been added, reapply Release 7.2(1).

Note: There is no need to reapply the 7.0 service releases as you can reapply Release 7.2(1)

directly on top of Release 7.0(0). See the Release Strategy (page 12) section for additional

information.

In general, the Cisco ICM/IPCC Enterprise & Hosted Editions Hardware and System

Software Speciﬁcations (Bill of Materials). (http://www.cisco.com/en/US/products/sw/

custcosw/ps1001/products_user_guide_list.html) for this release recommends each ICM

component be installed on a separate box.

Note: In System IPCC, retasking a machine is accomplished using the Web Administration Tool

by changing, within deﬁned limits, the role of the machine.

Schema Deployment Overview

When you invoke the Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) Installer,

it makes additions and/or modiﬁcations to the database schema. These schema modiﬁcations

do not require your intervention at the time of installation.

For more detailed information concerning schema changes for Release 7.2(1), refer to the

Database Schema Handbook for Cisco IPCC/ICM Enterprise & Hosted Editions Release

7.2(1) (http://www.cisco.com/en/US/products/sw/custcosw/ps1001/

prod_technical_reference_list.html)

For more detailed information concerning the Release 7.0(0) schema, refer to the Database

Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

(http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_technical_reference_list.html)

For more detailed information concerning the Release 7.1(1) schema, refer to the Database

Schema Handbook for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1)

(http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_technical_reference_list.html)

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)

Chapter 1: - Introduction

Overview