Installation Guide

Note: While you can start the installation on either side A or side B of a duplexed system,

for the purposes of this document, it is assumed that side A is the ﬁrst side to be installed.

5. Stop all side A Central Controller (CallRouter and Logger) services.

6. Run the Release 7.2(1) Installer (page 27) on the side A Central Controller.

7. Stop the services of the primary Distributor AW/HDS (Administration & WebView

Reporting) associated with the side A Cental Controller.

8. Run the Release 7.2(1) Installer (page 27) WebView Reporting).

9. To complete the installation process, reboot the side A Central Controller and the primary

Distributor AW/HDS (Administration & WebView Reporting) associated with the side

A Cental Controller.

10. Stop all side B Central Controller (CallRouter and Logger) services. This causes default

routing to occur.

11. Start the side A Central Controller and the primary Distributor AW/HDS (Administration

& WebView Reporting) services associated with the side A Cental Controller.

12. Verify side A operation.

Note: If side A is not operating properly, stop all side A services, return side B to service,

and perform an uninstallation on side A. Resolve any issues encountered, then restart the

installation process.

13. Run the Release 7.2(1) Installer (page 27) on the side B Central Controller.

14. Stop the services of the primary Distributor AW/HDS (Administration & WebView

Reporting) associated with the side B Cental Controller.

15. Run the Release 7.2(1) Installer (page 27) WebView Reporting).

16. To complete the installation process, reboot the side B Central Controller and the primary

Distributor AW/HDS (Administration & WebView Reporting) associated with the side B

Cental Controller.

17. Start the side B Central Controller and Distributor AW/HDS (Administration & WebView

Reporting) services associated with the side B Cental Controller.

18. Enable conﬁguration changes on both the side A Central Controller and the side B Central

Controller.

How to enable conﬁguration changes:

Set the HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\ICM\<instance

name>\RouterA\Router\CurrentVersion\Conﬁguration\Global\DBMaintenance key

to 0 on the side A and side B CallRouters of the system being installed.

Note: RouterA in the registry key above is RouterB on the side B CallRouter.

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)

Chapter 1: - Introduction

Overview