User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
< Interval 9: Ans
The number of calls answered up to interval 9. The system default interval 9 is 1200 seconds (20
mi
nutes). For example: < 43:08
Derived from: Call_Type_Half_Hour.AnsInterval9
< Interval 9: Aban
The number of calls abandoned up to interval 9. The system default interval 9 is 1200 seconds (20
mi
nutes). For example: < 43:08
Derived from: Call_Type_Half_Hour.AbandInterval9
Tota l: Ans
The total number of calls answered for the selected t
ime period. 
For example: > 43:08
Derived from: Call_Type_Half_Hour.AnsInterval10
Tota l: Aban
The total number of calls abandoned for the selected time period. 
For example: > 43:08
Derived from: Call_Type_Half_Hour.AbandInterval10
caltyp35: VRU Calls Analysis Half Hour Report
See Caltyp35, page 10-32 for an illustration of this report.
Overview:
Subject A table that shows the total behavior of calls to VRU applications
gathered in half hour intervals for the selected time period.
This is the same report as caltyp36 except that this report is a daily one
rather t
han a half hour one.
Purpose To show how VRU applications handle selected call types during the
sel
ected time period in half hour increments.
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database tables Call_Type
Call_Type_Half_Hour
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName