User Guide

Contents
vii
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
camqry22: Campaign Consolidated Detailed Half Hour Report 8-63
camqry23: Campaign Consolidated Detailed Daily Report 8-66
dialer10: Dialer Call Result Summary Half Hour Report 8-68
dialer11: Dialer Capacity Half Hour Report 8-71
dialer12: Dialer Capacity Daily Report 8-73
imprul10: Import Rule Report 8-75
CHAPTER 9 Translation Route Report Templates 9-1
About Translation Route Reports 9-1
trrout11/trrout12: Translation Route Counts Half Hour Report/Translation Route
Counts Daily Report 9-2
CHAPTER 10 Sample Reports 10-1
Agent Reports 10-2
Agent by Agent Reports 10-2
Agent03 10-2
Agent 04 10-3
Agent 05 10-3
Agent20 10-4
Agent21 10-4
Agent 23 10-5
Agent 24 10-6
Agent25 10-7
Agent26 10-8
Agent30 10-8
Agent31 10-9
Agent by Peripheral Reports 10-10
Agtper22 10-10
Agtper25 10-11
Agent by Skill Group Reports 10-12
Agtskg07 10-12
Agtskg21 10-12
Agtskg25 10-13
Agtskg26 10-13
Agtskg30 10-14
Agent by Team Reports 10-14
Agteam02 10-14
Agteam03 10-15
Agteam05 10-16