User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Interval 9: Aban
The number of calls abandoned up to interval 9. The system default interval 9 is 1200 seconds (20
minutes).
For example: < 43:08
Derived from: Call_Type_Half_Hour.AbandInterval9
Tota l: Ans
The total number of calls answered for the selected time period. 
For example: > 43:08
Derived from: Call_Type_Half_Hour.AnsInterval10
Tota l: Aban
The total number of calls abandoned for the selected time period. 
For example: > 43:08
Derived from: Call_Type_Half_Hour.AbandInterval10
Call Type Summary
A summary of each field for each call type.
caltyp34: Call Type Abandon/Answer Cumulative Distribution Report
Overview:
Subject A table of selected call types showing the running (accumulative) totals
of answered and abandoned calls across daily intervals. The intervals are
measured in minutes and seconds.
This report is the same as the caltyp33 report except that this report does
not have half-hour summaries.
There is no summary in this report since headers are different for each
call type. You can configure the buckets using the Configuration
Manager's CallType tool or at the system level using the Configuration
Manager's System Information tool. A default set of bucket intervals is
provided at the system level. Headers are formatted in minutes and
seconds (MM:SS). See Call Type Interval Reporting for more
information.
Note Any intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
There is no DateTime field in this report since reports on a
distribution of calls over the entire reporting time range with no
breakdowns into date and time.

No report headers will display if the report is run over a period of
time when no data is present.
This happens because the report
interval headers depend on the data.
Purpose To show the hour-hour status of call types for the selected time period.
Applicable environment Unified CCE only