User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Interval 5: Aban
The number of calls abandoned up to interval 5. The system default interval 5 is 120 seconds (2
minutes).
For example: < 05:08
Derived from: Call_Type_Half_Hour.AbandInterval5
Interval 6: Ans
The number of calls answered up to interval 6. The system default interval 6 is 180 seconds (3
minutes).
For example: < 08:08
Derived from: Call_Type_Half_Hour.AnsInterval6
Interval 6: Aban
The number of calls abandoned up to interval 6. The system default interval 6 is 180 seconds (3
minutes).
For example: < 08:08
Derived from: Call_Type_Half_Hour.AbandInterval6
Interval 7: Ans
The number of calls answered up to interval 7. The system default interval 7 is 300 seconds (5
minutes).
For example: < 13:08
Derived from: Call_Type_Half_Hour.AnsInterval7
Interval 7: Aban
The number of calls abandoned up to interval 7. The system default interval 7 is 300 seconds (5
minutes).
For example: < 13:08
Derived from: Call_Type_Half_Hour.AbandInterval7
Interval 8: Ans
The number of calls answered up to interval 8. The system default interval 8 is 600 seconds (10
minutes).
For example: < 23:08
Derived from: Call_Type_Half_Hour.AnsInterval8
Interval 8: Aban
The number of calls abandoned up to interval 8. The system default interval 8 is 600 seconds (10
minutes).
For example: < 23:08
Derived from: Call_Type_Half_Hour.AbandInterval8
Interval 9: Ans
The number of calls answered up to interval 9. The system default interval 9 is 1200 seconds (20
minutes).
For example: < 43:08
Derived from: Call_Type_Half_Hour.AnsInterval9