User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Interval 1: Aban
The number of calls abandoned up to interval 1. The system default interval 1 is 8 seconds. For
example: < 00:08
Derived from: Call_Type_Half_Hour.AbandInterval1
Interval 2: Ans
The number of calls answered up to interval 2. The system default interval 2 is 30 seconds. For
example: < 00:38
Derived from: Call_Type_Half_Hour.AnsInterval2
Interval 2: Aban
The number of calls abandoned up to interval 2. The system default interval 2 is 30 seconds. For
example: < 00:38
Derived from: Call_Type_Half_Hour.AbandInterval2
Interval 3: Ans
The number of calls answered up to interval 3. The system default interval 3 is 60 seconds (1
minute).
For example: < 01:38
Derived from: Call_Type_Half_Hour.AnsInterval3
Interval 3: Aban
The number of calls abandoned up to interval 3. The system default interval 3 is 60 seconds (1
minute).
For example: < 01:38
Derived from: Call_Type_Half_Hour.AbandInterval3
Interval 4: Ans
The number of calls answered up to interval 4. The system default interval 4 is 90 seconds (1 and
1/2 minutes).
For example: < 03:08
Derived from: Call_Type_Half_Hour.AnsInterval4
Interval 4: Aban
The number of calls abandoned up to interval 4. The system default interval 4 is 90 seconds (1 and
1/2 minutes).
For example: < 03:08
Derived from: Call_Type_Half_Hour.AbandInterval4
Interval 5: Ans
The number of calls answered up to interval 5. The system default interval 5 is 120 seconds (2
minutes).
For example: < 05:08
Derived from: Call_Type_Half_Hour.AnsInterval5