User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
caltyp33: Call Type Abandon/Answer Cumulative Distribution by Half Hour Report
See Caltyp33, page 10-31 for an illustration of this report.
Overview:
Subject A table of selected call types showing the running (accumulative) totals
of answered and abandoned calls across half-hour intervals. The intervals
are measured in minutes and seconds. The header time format is MM:SS.
This report is the same as the caltyp34 report except that caltyp34 does
n
ot have half-hour summaries.
You can configure call type intervals at the call type level using the
Con
figuration Manager's CallType tool or at the system level using the
Configuration Manager's System Information tool. A default set of
intervals is provided at the system level.
Note Reports can show up to ten intervals. You can configure up to
nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones. 
You should configure call type intervals in relation to your
serv
ice levels. See Call Type Interval Reporting for more
information.
No report headers will display if the report is run over a period of
t
ime when no data is present. This happens because the report
interval headers depend on the data.
Purpose To get overview in cumulative intervals of when and how many calls are
being a
nswered and abandoned.
Applicable environment Unified CCE only
Template type Historical table
Default sort order By call type and then by date and time
Drilldowns available No
Schema database tables Call_Type
Call_Type_Half_Hour
Bucket_Interval
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName