User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
> Interval 9: Aban
The number of calls abandoned within the remaining time in the report time period measured in
minutes and seconds. For example: > 43:08
Derived from: Call_Type_Half_Hour.AbandInterval10
Call Type Summary
A summary of each field for each call type.