User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
caltyp32: Call Type Abandon/Answer Distribution Report
Overview:
Subject A table showing the running (constantly being updated) totals of
answered and abandoned calls across daily intervals for each call type.
The intervals are measured in minutes and seconds. The header time
format is MM:SS.
This report shows the numbers for each in
terval separately. This report is
the same as the caltyp31 report minus the half-hour summaries. There are
no data field summaries in this report since the headings are different for
each call type.
You can configure call type intervals at the call type level using
Con
figuration Manager's CallType tool or at the system level using the
Configuration Manager's System Information tool. A default set of
intervals is provided at the system level.
Note Reports can show up to ten intervals. You can configure up to
nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your
service levels. See Call Type Interval Reporting for more
information. 
There is no DateTime field in this report since reports on a
d
istribution of calls over the entire reporting time range with no
breakdowns into date and time. 
No report headers will display if the report i
s run over a period of
time when no data is present. This happens because the report
i
nterval headers depend on the data.
Purpose To get an overview in separate daily intervals of the distribution of
ans
wered and abandoned calls.
Applicable environment Unified CCE
Template type Historical table
Default sort order By call type enterprise name and then by date and time
Drilldowns available No
Schema database tables Call_Type 
Call_Type_Half_Hour 
Bucket_Interval
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName