User Guide

Contents

WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)

trkgrp04: Trunks real-time All Fields Report 6-2

trkgrp12: Trunks Historical All Fields Report 6-4

trkgrp20: All Ports Busy real-time Report 6-7

trkgrp21: IVR Ports Idle & In Service real-time Report 6-7

trkgrp22: IVR Ports Status real-time Report 6-8

trkgrp23: IVR Ports Performance Half Hour Report 6-9

CHAPTER

7 Application Gateway, Path, Script Queue, and Routing Client Reports 7-1

apgate11: Application Gateway Status Half Hour Report 7-2

appath01: Application Path real-time Report 7-3

scrque01: Script Queue Node real-time Report 7-4

rtecli11: Routing Client Performance 7-5

CHAPTER

8 Outbound Option (Blended Agent) Reports 8-1

Outbound Option Real-Time Reports 8-4

camqry01: Call Counts of Query Rule within Campaign real-time Report 8-5

camqry02: Summary of Call Counts Per Campaign real-time Report 8-8

camqry03: Valid Campaign Dialing Times real-time Report 8-11

camqry04: Query Rule Dialing Times real-time Report 8-12

camqry05: Call Summary Count Of Query Rule Within Campaign real-time 8-14

camqry06: Call Summary Count per Campaign real-time 8-16

dialer01: Dialer real-time Report 8-17

dialpr01: Dialer Port Status real-time Report 8-19

imprul01: Import Status real-time Report 8-21

Outbound Option Historical Reports 8-22

camqry10: Call Counts of Query Rule within Campaign Half Hour Report 8-22

camqry11: Summary of Call Counts per Campaign Half Hour Report 8-26

camqry12: Summary of Attempts per Campaign Half Hour Report 8-29

camqry13: Summary of Attempts per Campaign Daily Report 8-32

camqry14: Breakdown of Attempts (%) per Campaign Half Hour Report 8-35

camqry15: Breakdown of Attempts (%) per Campaign Daily Report 8-38

camqry16: Summary of Attempts per Query Rule Within Campaign Half Hour

Report 8-41

camqry17: Summary of Attempts per Query Rule Within Campaign Daily Report 8-44

camqry18: Breakdown of Attempts (%) per Query Rule Within Campaign Half Hour

Report 8-47

camqry19: Breakdown of Attempts (%) per Query Rule Within Campaign Daily

Report 8-51

camqry20: Campaign Consolidated Half Hour Report 8-55

camqry21: Campaign Consolidated Daily Report 8-59