User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Interval 7 - Interval 8: Aban
The number of calls abandoned between interval 7 and interval 8. The system default interval 8 is
600 seconds (10 minutes).
For example: 13:08 - 23:08
Derived from: Call_Type_Half_Hour.AbandInterval8
Interval 8 - Interval 9: Ans
The number of calls answered between interval 8 and interval 9. The system default interval 9 is
1200 seconds (20 minutes).
For example: 23:08 - 43:08
Derived from: Call_Type_Half_Hour.AnsInterval9
Interval 8 - Interval 9: Aban
The number of calls abandoned between interval 8 and interval 9. The system default interval 9 is
1200 seconds (20 minutes).
For example: 23:08 - 43:08
Derived from: Call_Type_Half_Hour.AbandInterval9
Interval 9: Ans
The number of calls answered within the remaining time in the report time period measured in
minutes and seconds. For example: > 43:08
Derived from: Call_Type_Half_Hour.AnsInterval10
Interval 9: Aban
The number of calls abandoned within the remaining time in the report time period measured in
minutes and seconds. For example: > 43:08
Derived from: Call_Type_Half_Hour.AbandInterval10
Call Type Summary
A summary of each field for each call type.