User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Interval 3 - Interval 4: Aban
The number of calls abandoned between interval 3 and interval 4. The system default interval 4 is
90 seconds (1 and 1/2 minutes).
For example: 01:38 - 03:08
Derived from: Call_Type_Half_Hour.AbandInterval4
Interval 4 - Interval 5: Ans
The number of calls answered between interval 4 and interval 5. The system default interval 5 is
120 seconds (2 minutes).
For example: 03:08 - 05:08
Derived from: Call_Type_Half_Hour.AnsInterval5
Interval 4 - Interval 5: Aban
The number of calls abandoned between interval 4 and interval 5. The system default interval 5 is
120 seconds (2 minutes).
For example: 03:08 - 05:08
Derived from: Call_Type_Half_Hour.AbandInterval5
Interval 5 - Interval 6: Ans
The number of calls answered between interval 5 and interval 6. The system default interval 6 is
180 seconds (3 minutes).
For example: 05:08 - 08:08
Derived from: Call_Type_Half_Hour.AnsInterval6
Interval 5 - Interval 6: Aban
The number of calls abandoned between interval 5 and interval 6. The system default interval 6 is
180 seconds (3 minutes).
For example: 05:08 - 08:08
Derived from: Call_Type_Half_Hour.AbandInterval6
Interval 6 - Interval 7: Ans
The number of calls answered between interval 6 and interval 7. The system default interval 7 is
300 seconds (5 minutes).
For example: 08:08 - 13:08
Derived from: Call_Type_Half_Hour.AnsInterval7
Interval 6 - Interval 7: Aban
The number of calls abandoned between interval 6 and interval 7. The system default interval 7 is
300 seconds (5 minutes).
For example: 08:08 - 13:08
Derived from: Call_Type_Half_Hour.AbandInterval7
Interval 7 - Interval 8: Ans
The number of calls answered between interval 7 and interval 8. The system default interval 8 is
600 seconds (10 minutes).
For example: 13:08 - 23:08
Derived from: Call_Type_Half_Hour.AnsInterval8