User Guide

Index
IN-5
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1)
Outbound Option (Blended Agent) Statistics by Skill
Group Report
5-89
perskg12
Outbound Option (Blended Agent) Task Detail
Performance In Skill Groups Half Hour Report
5-114
perskg14
IPCC Rolling 5-minute Peripheral Skill Group Status
Report
5-90
perskg27
Peripheral Skill Group Historical All Fields
Report
5-117
perskg28
Peripheral Skill Group Real Time All Fields
Report
5-92
perskg29
Peripheral Skill Group Logout Real Time
Report
5-104
perskg30
IPCC Peripheral Skill Group Status Real Time
Report
5-106
perskg31
IPCC Peripheral Skill Group Task Summary Half
Hour Report
5-132
perskg32
IPCC Peripheral Skill Group Task Summary Daily
Report
5-136
perskg33
IPCC Peripheral Skill Group Performance Summary
Half Hour Report
5-141
perskg34
IPCC Peripheral Skill Group Performance Summary
Daily Report
5-145
perskg35
IPCC Peripheral Skill Group Consolidated Half Hour
Report
5-149
perskg36
IPCC Peripheral Skill Group Consolidated Daily
Report
5-154
persvc20
Peripheral Service for IVR Queue Half Hour
Report
3-7
persvc21
Peripheral Service IVR Queue Daily Report 3-10
persvc22
Peripheral Service IVR Self-Service Half Hour
Report
3-13
persvc23
Peripheral Service IVR Self-Service Daily
Report
3-16
persvc24
Peripheral Service Agent Half Hour Report 3-18
persvc25
Peripheral Service Agent Daily Report 3-21
persvc26
Peripheral Service Historical All Fields Report 3-24
persvc27
Peripheral Service Real Time All Fields Report 3-31
S
scrque01
Script Queue Node Real Time Report 7-4
skill group reports 5-5
T
trkgrp04
Trunks Real Time All Fields Report 6-2
trkgrp12
Trunks Historical All Fields Report 6-4
trkgrp20
All Ports Busy Real Time Report 6-7
trkgrp21
IVR Ports Idle & In Service Real Time Report 6-7
trkgrp22
IVR Ports Status Real Time Report 6-8
trkgrp23
IVR Ports Performance Half Hour Report 6-9