User Guide

Index
IN-4
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1)
E
enterprise skill group reports 5-5
entskg01
Enterprise Skill Group Status Real Time Report
Template
5-10
entskg03
Enterprise Skill Group Agent Status Report 5-11
Enterprise Skill Group Agent Status Report
MERGEFORMAT
5-10
entskg05
Enterprise Skill Group % Utilization of Ready Agents
Report
5-13
entskg06
Enterprise Skill Group Performance Half Hour
Report
5-34
entskg07
Enterprise Skill Group Performance Daily 5-36
entskg08
FTE for Enterprise Skill Group Half Hour
Report
5-38
entskg09
Enterprise Skill Group Normalized Agent State
Report
5-40
entskg14
IPCC Rolling 5-Minute Enterprise Skill Group Status
Report
5-14
entskg27
Enterprise Skill Group Historical All Fields
Report
5-42
entskg28
Enterprise Skill Group Real Time All Fields
Report
5-16
entskg29
Enterprise Skill Group Logout Real Time
Report
5-28
entskg30
IPCC Enterprise Skill Group Status Real Time
Report
5-29
entskg31
IPCC Enterprise Skill Group Task Summary Half
Hour Report
5-57
entskg32
IPCC Enterprise Skill Group Task Summary Daily
Report
5-61
entskg33
IPCC Enterprise Skill Group Performance Summary
Half Hour Report
5-65
entskg34
IPCC Enterprise Skill Group Performance Summary
Daily Report
5-69
entskg35
IPCC Enterprise Skill Group Consolidated Half Hour
Report
5-73
entskg36
IPCC Enterprise Skill Group Consolidated Daily
Report
5-77
I
imprule01
Import Status Real Time Report 8-21
imprule10
Import Rule Report 8-75
IPCC reports
service IPCC reports 3-5
P
perskg01
Peripheral Skill Group Status Real Time Report 5-84
perskg03
Peripheral Skill Group Agent State Status
Report
5-87
perskg05
Peripheral Skill Group % Utilization of Ready 5-88
perskg08
FTE for Peripheral Skill Groups Half Hour
Report
5-110
perskg09
Peripheral Skill Group Normalized Agent State
Report
5-112
perskg11