User Guide

Index
IN-3
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1)
Application Gateway Status Half Hour Report 7-2
appath01
Application Path Real Time Report 7-3
available (avail)
entskg03
Enterprise Skill Group Agent Status Report
MERGEFORMAT
5-10
C
caltyp04
Task Type Service Level Real Time Report 2-4
caltyp05
Analysis of Calls Half Hour Report 2-28
caltyp20
Call Type Real Time Report 2-5
caltyp21
Call Type Half Hour Report 2-30
caltyp22
Call Type Daily Report 2-35
caltyp23
Call Type Historical All Fields Report 2-41
caltyp24
Call Type Real Time All Fields Report 2-7
caltyp25
Call Type Queue Status Real Time Report 2-23
caltyp26
Call Type Tasks Offered Over Half Hour 2-24
caltyp27
Call Type Queue Delay Status Real Time
Report
2-25
caltyp28
Call Type Task Status Now Real Time Report 2-27
caltyp31
Call Type Abandon/Answer Distribution by Half Hour
Report
2-53
caltyp32
Call Type Abandon/Answer Distribution
Report
2-57
caltyp33
Call Type Abandon/Answer Cumulative Distribution
by Half Hour Report
2-62
caltyp34
Call Type Abandon/Answer Cumulative Distribution
Report
2-66
caltyp35
VRU Calls Analysis Half Hour Report 2-70
caltyp36
VRU Calls Analysis Daily Report 2-73
caltyp37
Call Type Service Level Abandons Daily
Report
2-77
camqry02
Call Counts of Query Rule within Campaigns Real
Time Report
8-4
camqry03
Valid Campaign Dialing Times Real Time
Report
8-11
camqry04
Query Rule Dialing Times Real Time Report 8-12
camqry05
Call Summary Count Of Query Rule Within Campaign
Real Time
8-14
camqry06
Call Summary Count per Campaign Real Time 8-16
camqry10
Call Counts of Query Rule within Campaign Half
Hour Report
8-22
camqry11
Summary of Call Counts perl Campaign Half Hour
Report
8-26, 8-29, 8-55
D
dialer01
Dialer Real Time Report 8-17
dialer10
Dialer Call Result Summary Half Hour 8-68
dialpt01
Dialer Port Status Real Time Report 8-19