User Guide

Index
IN-2
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1)
Agent Team Incoming/Outgoing Task Durations With
Agent Detail Half Hour
4-258
agteam34
Agent Team Incoming/Outgoing Task Durations With
Agent Detail Daily
4-262
agteam35
Agent Team Incoming/Outgoing Task Durations Half
Hour
4-266
agteam36
Agent Team Incoming/Outgoing Task Durations
Daily
4-270
agtper03
Agent Peripheral Media Logout Status Report 4-78
agtper04
Agent Peripheral Task Detail Activity Report 4-81
agtper05
Agent Peripheral Task Detail Performance
Report
4-84
agtper20
Agent Peripheral Real Time Report 4-70
agtper21
Agent Peripheral Task Summary Half Hour
Report
4-87
agtper22
Agent Peripheral Task Summary Daily Report 4-92
agtper23
Agent Peripheral Performance Summary Half Hour
Report
4-96
agtper24
Agent Peripheral Performance Summary Daily
Report
4-100
agtper25
Agent Peripheral Consolidated Half Hour Report
Template
4-104
agtper26
Agent Peripheral Consolidated Daily Report 4-108
agtper27
Agent Peripheral Historical All Fields Report 4-113
agtper28
Agent Peripheral Real Time All Fields Report 4-73
agtskg03
Agent Skill Group Logout Status Report 4-140
agtskg04
Agent Task Detail Activity Report 4-142
agtskg05
Agent Task Detail Performance Report 4-145
agtskg06
Outbound Option (Blended Agent) Status
Report
4-128
agtskg07
Agent Skill Group Task Analysis Report 4-148
agtskg10
Outbound Option (Blended Agent) Predictive and
Progressive Tasks Detail Performance Report
4-150
agtskg11
Outbound Option (Blended Agent) Preview Task
Detail Performance Report
4-152
agtskg12
Outbound Option (Blended Agent) Reservation Task
Detail Performance Report
4-154
agtskg21
Agent Skill Group Task Summary Half Hour
Report
4-156
agtskg22
Agent Skill Group Task Summary Daily
Report
4-160
agtskg23
Agent Skill Group Performance Summary Half Hour
Report
4-163
agtskg24
Agent Skill Group Performance Summary Daily
Report
4-167
agtskg25
Agent Skill Group Consolidated Half Hour 4-171
agtskg26
Agent Skill Group Consolidated Daily Report 4-175
agtskg27
Agent Skill Group Historical All Fields Report 4-179
agtskg28
Agent Skill Group Real Time All Fields
Report
4-130
apgate11