User Guide

IN-1
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1)
INDEX
A
agent03
Agent Media Logout Status Report 4-12
agent04
Agent Task Detail Activity Report 4-15
agent05
Agent Task Detail Performance Report 4-18
agent06
Agent State Trace Detail By Events Report 4-21
agent20
Agent Real Time Report 4-4
agent21
Agent Task Summary Half Hour Report 4-24
agent22
Agent Task Summary Daily Report 4-28
agent23
Agent Performance Summary Half Hour Report 4-32
agent24
Agent Performance Summary Daily Report
MERGEFORMAT
4-36
agent25
Agent Consolidated Half Hour Report 4-40
agent26
Agent Consolidated Daily Report 4-45
agent27
Agent Historical All Fields Report 4-49
agent28
Agent Real Time All Fields Report 4-7
agent30
Agent Not Ready Summary Report 4-63
agent31
Agent Not Ready Detail Report 4-65
agteam02
Agent Team Status Report 4-195
agteam03
Agent Team Media Logout Status Report
MERGEFORMAT
4-212
agteam04
Agent Task Detail Activity Report 4-214
agteam05
Agent Task Detail Performance Report 4-217
agteam20
Agent Team Real Time 4-197
agteam21
Agent Team Task Summary Half Hour Report 4-220
agteam22
Agent Team Task Summary Daily Report 4-225
agteam23
Agent Team Performance Summary Half Hour
Report
4-229
agteam24
Agent Team Performance Summary Daily
Report
4-233
agteam25
Agent Team Consolidated Half Hour Report 4-237
agteam26
Agent Team Consolidated Daily Report 4-241
agteam27
Agent Team Historical All Fields Report 4-245
agteam28
Agent Team Real Time All Fields Report 4-201
agteam29
Agent SkillGroup Assignments Real-Time 4-206
agteam32
Agent Team State Counts Real Time Report 4-208
agteam33