User Guide

10-63
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Skill Group Reports
Entskg30
See entskg30: IPCC Enterprise Skill Group Status real-time Report, page 5-30 for field descriptions of
this report.
Figure 10-83 entskg30: IPCC Enterprise Skill Group Status real-time
Entskg31
See entskg31: IPCC Enterprise Skill Group Task Summary Half Hour Report, page 5-57 for field
descriptions of this report.
Figure 10-84 entskg31: IPCC Enterprise Skill Group Task Summary Half Hour