User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Skill Group Reports
Perskg03
See perskg03: Peripheral Skill Group Agent State Status Report, page 5-87 for field descriptions of this
report.
Figure 10-71 perskg03: Peripheral Skill Group Agent State Status
Perskg05
See perskg05: Peripheral Skill Group % Utilization of Ready Agents Report, page 5-88 for field
descriptions of this report.
Figure 10-72 perskg05: Peripheral Skill Group % Utilization of Ready Agents
Perskg08
See perskg08: FTE for Peripheral Skill Groups Half Hour Report, page 5-111 for field descriptions of
this report.