User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Call Type Reports
Caltyp35
See caltyp35: VRU Calls Analysis Half Hour Report, page 2-71 for field descriptions of this report.
Figure 10-42 caltyp35: VRU Call Type Analysis Half Hour
Caltyp37
See caltyp37: Call Type Service Level Abandons Daily Report, page 2-78 for field descriptions of this report.
Figure 10-43 caltyp37: Call Type ServiceAbandons Daily