User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Call Type Reports
Caltyp28
See caltyp28: Call Type Task Status Now real-time Report (Unified CCE and Network VRU), page 2-27 for field descriptions of
this report.
Figure 10-39 caltyp28: Call Type Queue Tasks Status Now real-time
Caltyp31
See caltyp31: Call Type Abandon/Answer Distribution by Half Hour Report, page 2-53 for field descriptions of this report.
Figure 10-40 caltyp31: Call Type Abandon/Answer Distribution by Half Hour