User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Call Type Reports
Caltyp26
See caltyp26: Call Type Tasks Offered Over Half Hour, page 2-25 for field descriptions of this report.
Figure 10-37 caltyp26: Call Type Tasks Offered Over Half Hour
Caltyp27
See caltyp27: Call Type Queue Delay Status real-time, page 2-25 for field descriptions of this report.
Figure 10-38 caltyp27: Call Type Queue Delay Status real-time