User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Call Type Reports
Caltyp05
See caltyp05: Analysis of Calls Half Hour Report, page 2-28 for field descriptions of this report.
Figure 10-32 caltyp05: Analysis of Tasks Half Hour
Caltyp20
See caltyp20: Call Type real-time Report, page 2-5 for field descriptions of this report.
Figure 10-33 caltyp20: Call Type real-time