User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Agent Reports
Agteam35
See agteam35: Agent Team Incoming/Outgoing Task Durations Half Hour, page 4-267 for field descriptions of this report.
Figure 10-29 agteam35: Agent Team Incoming/Outgoing Task Durations Half Hour