User Guide

Contents
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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Unified CCE Skill Group Historical Reports 5-33
entskg06: Enterprise Skill Group Performance Half Hour Report 5-34
entskg07: Enterprise Skill Group Performance Daily Report 5-36
entskg08: Full Time Equivalent for Enterprise Skill Groups Half Hour Report 5-38
entskg09: Enterprise Skill Group Normalized Agent State Report 5-40
entskg27: Enterprise Skill Group Historical All Fields Report 5-42
entskg31: IPCC Enterprise Skill Group Task Summary Half Hour Report 5-57
entskg32: IPCC Enterprise Skill Group Task Summary Daily Report 5-61
entskg33: IPCC Enterprise Skill Group Performance Summary Half Hour
Report 5-65
entskg34: IPCC Enterprise Skill Group Performance Summary Daily Report 5-69
entskg35: IPCC Enterprise Skill Group Consolidated Half Hour Report 5-73
entskg36: IPCC Enterprise Skill Group Consolidated Daily Report 5-77
Unified CCE Peripheral Skill Group Reports 5-81
Peripheral Skill Group Report Summary List 5-82
Unified CCE Peripheral Skill Group Real-Time Reports 5-84
perskg01: Peripheral Skill Group Status real-time Report 5-84
perskg03: Peripheral Skill Group Agent State Status Report 5-87
perskg05: Peripheral Skill Group % Utilization of Ready Agents Report 5-88
perskg11: Outbound Option (Blended Agent) Statistics By Skill Group Report 5-89
perskg14: IPCC Rolling 5-minute Peripheral Skill Group Status Report 5-90
perskg28: Peripheral Skill Group real-time All Fields Report 5-92
perskg29: Peripheral Skill Group Logout real-time Report 5-104
perskg30: IPCC Peripheral Skill Group Status real-time Report 5-106
Peripheral Skill Group Historical Reports 5-109
perskg08: FTE for Peripheral Skill Groups Half Hour Report 5-110
perskg09: Peripheral Skill Group Normalized Agent State Report 5-112
perskg12: Outbound Option (Blended Agent) Task Detail Performance In Skill
Groups Half Hour Report 5-114
perskg27: Peripheral Skill Group Historical All Fields Report 5-117
perskg31: IPCC Peripheral Skill Group Task Summary Half Hour Report 5-132
perskg32: IPCC Peripheral Skill Group Task Summary Daily Report 5-136
perskg33: IPCC Peripheral Skill Group Performance Summary Half Hour
Report 5-141
perskg34: IPCC Peripheral Skill Group Performance Summary Daily Report 5-145
perskg35: IPCC Peripheral Skill Group Consolidated Half Hour Report 5-149
perskg36: IPCC Peripheral Skill Group Consolidated Daily Report 5-154
CHAPTER 6 Trunk group for IP-IVR reports 6-1
Trunk Group for IP IVR Report Templates 6-1