User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Agent Reports
Agteam05
See agteam05: Agent Task Detail Performance Report By Team, page 4-218 for field descriptions of this report.
Figure 10-21 agteam 05: Agent Task Detail Performance
agteam20
See agteam20: Agent Team real-time Report, page 4-198 for field descriptions of this report.
Figure 10-22 agteam20: Agent Team real-time