User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Agent Reports
Agtskg30
See agtskg30: IPCC Agent Skill Group real-time Report, page 4-136 for field descriptions of this report.
Figure 10-18 agtskg30: IPCC Agent Skill Group real-time
Agent by Team Reports
Agteam02
See agteam02: Agent Skill Group Status Report, page 4-196 for field descriptions of this report.
Figure 10-19 agteam02: Agent Skill Group Status