User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Agent Reports
Agtskg25
See agtskg25: Agent Skill Group Consolidated Half Hour Report, page 4-172 for field descriptions of this report.
Figure 10-16 agtskg25: Agent Skill Group Consolidated Half Hour
Agtskg26
See agtskg26: Agent Skill Group Consolidated Daily Report, page 4-176 for field descriptions of this report.
Figure 10-17 agtskg26: Agent Skill Group Consolidated Daily