User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 10 Sample Reports
Agent Reports
Agent by Skill Group Reports
Agtskg07
See agtskg07: Agent Skill Group Task Analysis Report, page 4-149 for field descriptions of this report.
Figure 10-14 agtskg07: Agent Skill Group Task Analysis
Agtskg21
See agtskg21: Agent Skill Group Task Summary Half Hour Report, page 4-157 for field descriptions of this report.
Figure 10-15 agtskg21: Agent Skill Group Task Summary Half Hour