User Guide

CHAPTER

10-1

WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)

Sample Reports

This chapter has illustrations of some of the WebView reports, organized by category. Each illustrated

report is cross-referenced to the chapter that contains its field descriptions. Please note that these

samples were generated from a limited database. A few samples show report layout only and have no

data.

• Agent Reports, page 10-2

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Agent by Agent Reports, page 10-2

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Agent by Peripheral Reports, page 10-10

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Agent by Skill Group Reports, page 10-12

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Agent by Team Reports, page 10-14

• Application Gateway Reports, page 10-24

• Call Type Reports, page 10-25

• Outbound Option Reports, page 10-33

• Peripheral Reports, page 10-52

• Skill Group Reports, page 10-54

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Peripheral Skill Group Reports, page 10-54

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Enterprise Skill Group Reports, page 10-60

• Trunk Group Reports, page 10-65