User Guide

9-2
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 9 Translation Route Report Templates
About Translation Route Reports
trrout11/trrout12: Translation Route Counts Half Hour Report/Translation Route Counts
Daily Report
See trrout11, page 10-66 and trrout12, page 10-67 for an illustration of these reports.
Overview:
Subject The total number of the translation route Counts by Half Hour Report
Purpose To show the half hour translate counts the selected time period
Applicable environment Unified CCE, Unified ICM
Template type Historical table
Default sort order By Translation Route, Routing Client and then by date and time
Drilldowns available Ye s
Schema database tables Translation_Route_Half_Hour, Routing_Client, Translation_Route
Data
Translation Route
Translation Route name
Derived from: Translation_Route.EnterpriseName
Routing Client
Routing Client name
Derived from: Routing_Client.EnterpriseName
Date
The date when the record was generated in MM/DD
/YYYY (month, day, year) and HH:MM:SS
(hours, minutes, seconds) format.
Derived from: Translation_Route_Half_Hour.DateTime
Used To Send Calls
The number of times the Translation Ro
ute is used to send calls to VRU or agent peripheral to a
routing client
Derived From: Translation_Route_Half_Hour.UsedToHalf
Not Available To Send Calls
The number of times the Router canno
t find the available route in a Translation Route for a routing
client.
Derived from: Translation_Route_Half_Hour.UnAvailableToHalf