User Guide

CHAPTER
9-1
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
9
Translation Route Report Templates
About Translation Route Reports
Translation routes are used to transfer a call from one routing client to another and retain the details
about call tracking, call data and cradle to grave reporting. They form an intermediate destination which
is allocated when a script sends a call from a source routing client to a destination. After the call reaches
the destination, the translation route is available for reuse as the route is not busy for the entire duration
of the call.
Translation routes use a 'pool' of DNIS's. These DNIS serve as the intermediate targets of the calls on
each possible destination. For any given translation route, one pool is used. The size of this pool is set
by using a formula defined in Unified ICM documentation. If the pool is too large, ACD or VRU
resources are wasted (These numbers are PSTN exposed). If the pool is too small, few calls are lost as
these calls cannot be sent when the entire pool is in use.
The following WebView Translation Route report is available in a Unified ICM/CCE environment:
• trrout11/trrout12: Translation Route Counts Half Hour Report/Translation Route Counts Daily
Report