User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Port Status: Reserving Agents
The percentage of time spent by the dialer ports for reserving agents during the current half hour
interval for an agent campaign.
Derived from: Dialer_Half_Hour.ReservePortTime/ (Dialer_Half_Hour.IdlePortTime +
Dialer_Half_Hour.ReservePortTime + Dialer_Half_Hour.DialingTimeToHalf)
Port Status: Out of Ports
The percentage of time maxed out by the dialer during the current half hour interval.
Derived from: Dialer_Half_Hour.FutureUseInt2
Dialer Statistics: Attempts
The number of customer contact call attempted by the dialer during the current half hour interval.
This includes all attempts whether customers were reached or not.
Derived from: Dialer_Half_Hour.ContactsDialedToHalf
Dialer Statistics: Average Attempt Time
The average time length of a customer attempt in seconds.
Derived from: Dialer_Half_Hour.ContactsDialedToHalf/ Dialer_Half_Hour.CustomerPortTime
Dialer Statistics: Reservation Calls
The total number of reservation calls placed the current half hour interval.
This includes dialer requests to reserve agents that were rejected in the routing script because no
agents were available or otherwise.
Derived from: Dialer_Half_Hour.FutureUseInt1
Dialer Statistics: Average Reservation Call
The average length of a reservation call in seconds.
Dialer_Half_Hour.ReservePortTime/ Dialer_Half_Hour.FutureUseInt1