User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Dialer Summary
A summary of each field for each dialer.
Report Summary
A summary of each field for all dialers.
dialer11: Dialer Capacity Half Hour Report
See dialer11, page 10-49 for an illustration of this report.
Overview:
Subject Outbound Option Dialer:
Data for contacts, voice, busy, answer
ing machine, and other detects by
the dialer, gathered in half-hour increments
Purpose To show the status of each dialer for the s
elected time period
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By dialer and then by
date and time.
Drilldowns available No
Schema database table Dialer
Dialer_Half_Hour
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Port Status: In Service FTE
The FTE value of registered dialer ports
during the half hour interval. If this is less than the full
number of ports allocated, then it describes a system issue where ports were offline for some period
of time.
Derived from: (Dialer_Half_Hour.IdlePortT
ime+Dialer_Half_Hour.ReservePortTime +
Dialer_Half_Hour.DialingTimeToHalf)/1800
Port Status: Idle
The number of non-busy ports in the cu
rrent half-hour interval.
Derived from: Dialer_Half_Hour.IdlePortTi
me/ (Dialer_Half_Hour.IdlePortTime +
Dialer_Half_Hour.ReservePortTime + Dialer_Half_Hour.DialingTimeToHalf)