User Guide

8-70
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
SIT Tone
The number of contacts in the half hour interval that detected a special information tone (SIT).
Derived from: Dialer_Half_Hour.SITToneDetectToHalf
Agent Rejected
The number of preview/callback contacts in the half hour interval that were rejected by the agent.
These customers will not be dialed.
Derived from: Dialer_Half_Hour.AgentRejectedDetectToHalf
Agent Closed
The number of preview/callback contacts that were rejected by the agent (these customers will not
be dialed).
Derived from: Dialer_Half_Hour.AgentClosedDetectToHalf
Customer Not Home
The number of contacts in a half-hour interval where the party answering the phone was not the
customer.
Derived from: Campaign_Query_Rule_Real_Time.CustomerNotHomeCountToHalf
Wrong Number
The number of contacts in a half-hour interval where the party answering the phone indicated the
customer didn’t live there.
Derived from: Campaign_Query_Rule_Real_Time.WrongNumberCountToHalf
Canceled
The number of contacts in the half hour interval where the dialer canceled a ringing customer call.
Derived from: Dialer_Half_Hour.CancelledDetectToHalf
Dialer Abandon
The number of contacts in the half hour interval abandoned by the dialer.
Derived from: Dialer_Half_Hour.AbandonDetectToHalf
Abandon to IVR
The number of contacts in the half hour interval that were abandoned by the dialer. However,
instead of hanging-up on the customer the customer was transferred to an IVR which plays a
message.
Derived from: Dialer_Half_Hour.AbandonToIVRToHalf
Customer Abandon
The number of contacts in the half hour interval where the customer hung-up immediately after
picking up the phone.
Derived from: Dialer_Half_Hour.CustomerAbandonDetectToHalf