User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Note This column is approximate because the abandon to IVR might occur in one half hour interval
and the call completion occurs in another interval.
dialer10: Dialer Call Result Summary Half Hour Report
See dialer10, page 10-48 for an illustration of this report.
Overview:
Subject Outbound Option Dialer:
Data for contacts, voice, busy, answering
machine, and other detects by
the dialer, gathered in half-hour increments.
Purpose To show the status of each dialer for the selected time period.
Applicable en
vironment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By dialer and then by date and time
Drilldowns available No
Schema database table Dialer
Dialer_Half_Hour
Campaign_Query_Rule_Real_Time
Note The data in the Campaign_Query_Rule_Real_Time table is reset
nightly.
Data:
Dialer Name
The name of the dialer.
Derived from: Dialer.DialerName
Date Time (no lab
el)
The central controller date and time at the start of th
e half-hour interval.
Derived from: Dialer_Half_Hour
.DateTime
Attempted
Summary total of the number of contacts dialed in the half hour interval.
Derived from: Dialer_Half_Hour
.ContactsDialedToHalf