User Guide

8-66
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
camqry23: Campaign Consolidated Detailed Daily Report
See camqry23, page 10-47 for an illustration of this report.
Overview:
Subject Breakdown of completed calls Campaign
Consolidated Daily Custom
Report
Purpose To analyze the situation with actual customer calls
(outbound calls which
reached live voice, inbound calls and/or calls transferred to the campaign's
skill group) for the selected campaigns and their skill groups for the
selected time period.
Applicable environment Outbound Option (Unified CCE, Unified ICM).
Note The following columns: "Customer Aband in Queue", "Script
Error", "Script Dequeued" and "Other" are not valid under the
following situations:
1. If the Outbound Reservation Script does not use ReleaseCall
when not reserving an agent.
2. If the abandon to IVR script queues to multiple skill groups in
this campaign.
In addition, "Other" is not valid if the skill group is used for anything
ot
her than outbound agent campaigns, e.g inbound or transferred
calls.
Template type Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available No
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Skill_Group_Half_Hour
Summaries Campaign Summary
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time (no
label)
The date and time at the start of the half hour interval for the row's data in MM/DD/YYYY (month,
day
, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime