User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 2 CallType Reports
Unified CCE Call Type Historical Reports
Error Count
The number of errors for tasks of this type during the current half-hour interval.
Derived from: Call_Type_Half_Hour.ErrorCountToHalf
Agent Error Count
The number of calls that encountered an error at the agent desktop during the current half-hour
interval.
Derived from: Call_Type_Half_Hour.AgentErrorCountToHalf
ICR Default Routed
The number of tasks of this type for which Unified ICM used default routing during the current
half-hour interval.
Derived from: Call_Type_Half_Hour.ICRDefaultRoutedToHalf
Network Default Routed
The number of tasks of this type for which the IXC (IntereXchange Carrier, the telephone company
providing connections between local exchanges in different geographic areas) used default routing
during the current half-hour interval.
Derived from: Call_Type_Half_Hour.NetworkDefaultRoutedToHalf
Return Busy
The number of tasks of this type that the software routed to the Busy target in the half hour interval.
Derived from: Call_Type_Half_Hour.ReturnBusyToHalf
Return Ring
The number of tasks of this type that the software routed to the Ring target in the half hour interval.
Derived from: Call_Type_Half_Hour.ReturnRingToHalf
Network Announcement
The number of tasks routed with an announcement node during the half-hour period.
Derived from: Call_Type_Half_Hour.NetworkAnnouncementToHalf
Answer Wait Time
The sum of answer wait time in HH:MM:SS (hours, minutes, seconds) for all tasks answered for
the call type in the half hour interval.
Derived from: Call_Type_Half_Hour.AnswerWaitTimeHalf