User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
camqry21: Campaign Consolidated Daily Report
See camqry21, page 10-45 for an illustration of this report.
Overview:
Subject List of Consolidated Call and Agent Statistics per Campaign by Daily
report
Purpose To show the half hour activity and performance of the s
elected campaigns
and their skill group for the selected time period
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Note In an event, if an agent is skilled for multiple skill groups in the
same campaign, the agent statistics for their time in "ready" state
is double-counted. For an active campaign, the time is expected to
be less than 2 seconds per call between a customer call end and the
beginning of the next reservation call.
If outbound calls are initially "Abandoned to IVR" and later sent
to avail
able agents in a the particular skillgroup, they are
considered as "inbound" calls.
Template type Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available Drilldown to Campaign Consolidat
ed Detailed Daily Reports
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Skill_Group_Half_Hour
Summaries Campaign Summary
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Date Time (no
label)
The date and time at the start of the half hour interval for the row's data in MM/DD/YYYY (month,
day
, year) and HH:MM:SS (hour, minute, second) format.
Derived from: Campaign_Query_Rule_Half_Hour.DateTime