User Guide

8-53
WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Customer Answered: Customer Aband
The number of contacts in the half hour interval where the customer hung-up immediately after
being connected to an agent.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Answering Machine Device
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour. AnsweringMachineDetectToHal/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour. NoAnswerDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Busy
The number of contacts in the half hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour. BusyDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Cancel
The number of contacts in the half hour interval where the dialer canceled a ringing customer call.
Derived from: Campaign_Query_Rule_Half_Hour.CanceledDetectToHalf/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Problem: SIT Tone
The number of contacts in the half hour interval that detected a Special Information Tone (SIT).
Derived from: Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf
Problem: No Dial tone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf
Problem: Fax
The number of contacts in the half hour interval that detected a fax machine.
Derived from: Campaign_Query_Rule_Half_Hour.FaxDetectToHalf