User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
camqry19: Breakdown of Attempts (%) per Query Rule Within Campaign
Daily Report
See camqry19, page 10-43 for an illustration of this report.
Overview:
Subject Break Down of attempts per Query Rule within Campaign Custom Daily
Re
port
Purpose To show the breakdown of attempts (in percenta
ge) of each campaign for
the selected time period
Applicable environment Outbound Option (Unified CCE, Unified ICM)
Template type Historical table
Default sort order By campaign name, and then by date and time
Drilldowns available To Breakdown of attempts (%) per Query Rule W
ithin Campaign Daily
Reports
Schema database table Campaign
Campaign_Query_Rule_Half_Hour
Summaries Query Rule Summary, Campaign Summary, Report Summary
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Attempts
The total number of outbound calls attempted.
Derived from: Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Right Party Connect
The number of call attempts as indicated by agents usi
ng their desktop, when the actual customer
was contacted and handled.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf/
Cam
paign_Query_Rule_Half_Hour.ContactsAttemptedToHalf