User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Problem: Network Error
The number of contacts that encountered one of the following problems:
1. No Ringback from network when dial attempted
2. Network disconnected while alerting
3. Low Energy ("or dead air") call detected by the dialer.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf