User Guide

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WebView Template Reference Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.0(1)
Chapter 8 Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Attempts: Problem
The percentage of call attempted where the contact was dialed and one of the following problems
was encountered:
1. Fax machine detected
2. No dial tone when dialer port went off hook
3. No Ringback from network when dial attempted
4. Network disconnected while alerting
5. Low Energy ("or dead air") call detected by the dialer
6. Operator intercept (SIT Tone) was returned from network when dial attempted
Derived from: (Campaign_Query_Rule_Half_Hour.FaxDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf +
Campaign_Query_Rule_Half_Hour.SITToneDetectToHalf)/
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Did Not Dial: Agent Closed
The number of preview/callback calls that were rejected by the agent (these customers will not be
dialed).
Derived from: Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf
Note These calls were not counted as attempted.
Did Not Dial: Agent Rejected
The number of preview/callback calls in the half hour interval that were rejected by the agent
(These customers should be tried contacting again).
Derived from: Campaign_Query_Rule_Half_Hour.AgentRejectedDetectToHalf
Note These calls were not counted as attempted.